The second instalment in the Government Transformation Forum series came to the Hilton Hotel in Manchester. This Healthcare and Local Government forum focused on process and workflows. Delegates arrived on the 23rd floor to sign in using Wacom eSignature pads.

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Emma Collingridge, Programme Manager in Digital Transformation at Stockport Council, kicked off the day with her lessons in transforming public service delivery.

The only strategy may be delivery, but delivery is all about the team

Emma explained the importance of self-reliance. Highlighting to focus on user needs and deliver business value, build modular solutions to common standards, build in-house capability and enabling continuous change, and no committing to the long term.

Professor Michael Pearson, Prof of Clinical Evaluation at Aintree Hospital NHS Foundation Trust talked us through his experiences and successes from the adoption of paperless records. All records at Aintree Hospital are now available online and can be accessed within two minutes. There have been no missing records, no delay in finding records and audit studies are possible in a couple of weeks.

Vijay Magon, Managing Director of CCube Solutions gave tips on improving clinical outcomes and achieving tangible financial benefits. He shed a light on the pathway to going digital:

  1. Solve the legacy problem
  2. Embrace the whole record
  3. Streamline processes
  4. Record keeping at point of care

Mark Hoole, Public Sector Specialist at Wacom Business Solutions discussed supporting paperless objectives, alleviating pressures through smarter workflow and process improvement. Mark explained how digital signature pads could be used to improve productivity and efficiency in the workplace.

Phil Davies, Superintendent at the Greater Manchester Police closed the day with a talk on GMP mobile platform implementation: Trails, tribulations and triumphs. He gave a personal account on Transformation in the UK police force, exploring setbacks and building for the future.

The forum shed light on how different sectors within the Public Sector have improved the services they offer by transforming how they offer them. We look forward to hearing the next installment.

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